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OTDA Home Programs & Services NYDocSubmit

Overview

NYDocSubmit is an app for mobile devices and is available for download in the Apple App Store and Google Play Store. With NYDocSubmit, applicants and recipients of Temporary Assistance (TA), Supplemental Nutrition Assistance Program (SNAP), Habitation Free energy Assistance Plan (HEAP), and Medicaid, who live in a participating social services district, tin can take a moving-picture show of their documents and submit them using a mobile device.

There is no toll to download NYDocSubmit, yet, downloading or using the app may issue in charges to your data program with your mobile provider. You are solely responsible for whatsoever data access, messaging, and other service rates and charges that may incur in connection with your mobile device and apply of NYDocSubmit.

Note: If the attempt to submit documents through NYDocSubmit is not successful, or NYDocSubmit is non available in a social services commune, the individual is responsible for submitting documentation and should apply another method to do then within the timeframe designated by the social services district.

The other methods for submitting documentation to a social services district include:

1. Visiting the social services district office and providing a difficult copy or scanning via a kiosk; if available,
2. Via fax machine,
3. Mailing through the U.S. Postal Service, or
4. In certain counties, submitting via myBenefits.ny.gov in clan with an electronic application for TA, SNAP and/or HEAP, a recertification for TA and/or SNAP, or to report a change for TA and/or SNAP.

Participating Social Services Districts

NYDocSubmit is currently bachelor to applicants and recipients of the programs mentioned higher up that live in the following counties:

Albany
Allegany
Broome
Cattaraugus
Cayuga
Chautauqua
Chemung
Chenango
Clinton
Columbia
Cortland
Delaware
Dutchess
Erie
Essex
Franklin
Fulton
Genesee
Greene
Hamilton
Herkimer
Jefferson
Lewis
Livingston
Madison
Monroe
Montgomery
Niagara
Oneida
Onondaga
Ontario
Orleans
Oswego
Otsego
Putnam
Rensselaer
Rockland
St. Lawrence
Saratoga
Schoharie
Schuyler
Seneca
Steuben
Suffolk
Sullivan
Tioga
Tompkins
Ulster
Warren
Washington
Wayne
Westchester
Wyoming
Yates

Note: Additional counties may exist added, so check your app store to come across if the social services district in your canton is participating.

Residents of New York City (NYC) who are applying for or receiving benefits from one of the programs mentioned to a higher place may submit documentation to the NYC Human Resources Assistants through ACCESS HRA.

What You lot Need to Know

NYDocSubmit may save you a trip to the local social services district to provide documentation. At present, an private tin can take a picture of a document, enter identifying information and submit the document to their social services district, anytime. It'due south convenient, quick and easy. You tin can employ NYDocSubmit for:

• Temporary Help
• SNAP
• HEAP
• Medicaid

Notation: NYDocSubmit is non monitored for emergencies and should not exist used to submit an application for benefits or to submit a periodic written report.

Examples of Documents That Can Be Submitted Using NYDocSubmit

• Age/Identity – Photo ID, birth certificate, U.S. passport, adoption records, hospital records.
• Citizenship or Current Conflicting Status – Nascency certificate, infirmary records, U.S. passport, military service records, naturalization certificate, USCIS documentation, evidence of continuous U.South. residence since prior to 01/01/72.
• Income – Current wage stubs, pay envelopes, income taxation records, current benefit check, current award letter, official correspondence from the source of income.
• Medical Documentation – Copies of medical bills, health insurance policy, insurance card, Medicare bill of fare. Annotation: Practice non submit documents with sensitive information through NYDocSubmit (come across data below regarding documents that should non exist submitted through NYDocSubmit).
• Proof of Who Lives in Your Household – Statement from the non-relative landlord, school records, statements from other persons.
• Residence – Statement from the landlord, current hire receipt, electric current lease, mortgage records.
• Resources – Bank records, stock document, income taxation refund, burying or funeral agreement, vehicle registration or title of ownership, life insurance policy, a statement from the source of payment.
• Shelter/Utility Expenses – Electric current rent receipt, current lease, mortgage records, sewer and h2o bills, fuel bills, not-heating utility bills.
• Social Security Number/Proof of SSN Application – Social Security carte du jour, official correspondence from the Social Security Assistants.
• Other – Any other information requested by the social services commune that does non fall into i of the document categories listed higher up.

Examples of Documents that Should Not exist Submitted through NYDocSubmit

NYDocSubmit should not be used to submit initial applications, recertification applications, periodic reports or documents that include sensitive information, such as:

• Child Protective Services (CPS) case information or to report suspected child corruption or maltreatment,
• Documents that contain HIV data,
• Domestic violence information,
• Addresses that must remain confidential to safeguard whatever member of an applicant's or recipient'south household.

Getting Started with the NYDocSubmit Mobile App

1. You tin download the NYDocSubmit mobile app from the Apple App Store or the Google Play Store.
2. After launching the app, you can select your preferred language from the post-obit list: English, Haitian Creole, Arabic, Castilian, Bengali, Chinese (Traditional), Korean, Russian or Yiddish.
3. You will be prompted to read and agree to the "Terms of Use" and the "Disclaimer".
4. Y'all will demand to use your NY.gov business relationship to log in to NYDocSubmit. If yous don't have a NY.gov account, y'all can create one.
5. To submit your certificate(south), select your social services district from the list, select the program that y'all are submitting a document for, or select "not certain" if yous don't know, and and so select a certificate category.
6. Take a pic of the certificate. Y'all will have the opportunity to have additional pictures if the document has multiple pages, simply please only submit 1 document at a time.
7. Provide the showtime and final name, and phone number, for whom the documents are being submitted. You will also demand to enter at least one of the following submission details: Social Security Number (SSN), Client Identification Number (CIN), Instance Number, or Date of Nascence.
8. After you ostend the submission details, and submit, a confirmation screen volition appear following a successful upload. Wait until you receive the confirmation screen before submitting another document or closing the app.

Note: The confirmation screen shows a tracking number to help identify the document that yous submitted. You should write it down or accept a screen shot to keep for future reference.

Contact

If yous are having trouble using the NYDocSubmit app, contact the ITS Service Desk past phone: (844) 891-1786 or email: fixit@its.ny.gov.

If you take questions about program requirements for TA, SNAP, HEAP or Medicaid, contact your local department of social services or call the toll-gratuitous OTDA Hotline: ane-800-342-3009.

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Source: https://otda.ny.gov/programs/nydocsubmit/

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